The best way to minimize the impact of chargebacks is to prevent them by educating and communicating with your members regarding payments.
Create and communicate Refund Policies during registration and on your website. This can establish a process for families to request refunds in a manner that you can monitor and control, and will set proper expectations with users regarding refunds. Clear policies can also help support your case for chargeback cases to settle in your favor.
Take advantage of the automated messages set up throughout Sports Connect, including Registration Confirmation Emails and Payment Confirmation Emails. If you find yourself dealing with an influx of chargebacks, send a Bulk Email to educate users on what your policies are and how they should work with you to settle any disputes.
Order Management Features that offer Financial Flexibility
Take advantage of the various order management tools within Sports Connect to offer flexible solutions to users. Features like Credits, flexible payment plans, and refund options will prove various avenues for financial disputes or requests to be handled. At the end of the day, you would prefer to deal with these scenarios in house before a user contacts their bank for workarounds.