To alleviate the need for any unnecessary back-and-forth, be sure to provide specific details that pertain to the question or problem you are running into. This includes the program/division name, order number, affected player name, etc.
Here is an example.
Not enough detail :( – “Players are having issues registering.”
Great detail :) – “Player Jimmy Thomas received an error message when attempting to register for the U12 Division of the 2021 Spring Ball program.”